Features that work together
ConverseFlow AI turns your website into a single conversation where visitors can get answers, leave their details, and book follow-ups, with forms inside the chat, not on another page.
Chat actions
What the assistant can do inside a conversation. Each action uses a small in-chat form when details are needed.
Answer FAQs
Visitors ask questions in plain language and get answers grounded in your content, including opening hours, pricing, policies, and more, without searching your site.
Built for real conversations
What makes ConverseFlow different from a basic FAQ bot or a standalone contact form.
Forms inside chat
Small, contextual forms appear in the chat window, not on a separate page, when the visitor is ready to act.
AI routing
The assistant understands intent and routes to the right action: answer, capture details, book, or hand off.
Configurable forms
Customise labels and fields for lead capture, appointments, callbacks, and support tickets.
Visitor experience
Professional touches before, during, and after the chat.
Pre-chat identity gate
Optionally require name and email before messaging so every conversation has contact details.
Email transcript on end chat
When a visitor ends the chat, they can receive a full transcript by email for their records.
On-brand widget
Match your colours, greeting, assistant name, and tone so the chatbot feels like part of your site.
Knowledge and setup
Get live quickly without developers or complex integrations.
URL crawl and PDF upload
Add content from your site or documents and build answers from what you already have.
Manual FAQs
Add or edit individual questions and answers alongside imported content.
One embed snippet
Copy a single script tag into your site or tag manager and go live in under 15 minutes.
Dashboard and operations
Oversight for your team, not just automation for visitors.
Conversations, contacts, and requests
See every chat thread alongside captured leads, callbacks, appointments, and tickets.
Conversation summaries
Open any conversation with a summary and full context before you follow up.
Email notifications
Get notified when new conversations start or forms are submitted.
Stay on top of every conversation
ConverseFlow AI gives you oversight, not just automation, so you always know what's happening and who needs a follow-up.
- 1
Know what's live
See which pages and widgets are active, and how many conversations, leads, and tickets they've generated in the last 7, 30, or 90 days.
- 2
Spot your best conversations
Open any conversation to see the full thread, summary, and context. Understand what's working before you change your flows or content.
- 3
Follow up with confidence
Every lead and request keeps contact details and intent, so your team can follow up with the right message instead of guessing.
Common questions
How in-chat forms, knowledge, and chat actions work together.
What are in-chat forms?
Instead of sending visitors to another page, ConverseFlow shows a short form inside the chat when it needs details: name, email, preferred time, issue description, and similar fields.
That keeps people in the conversation and gives your team structured submissions linked to the full chat thread.
What can the assistant do in a conversation?
Depending on your plan, the assistant can hold general conversation, answer FAQs from your knowledge, capture leads with a send-message form, book meetings, raise support tickets, request callbacks, and hand off to your team.
See the Features page for the full list, and Pricing for which actions are included on each plan.
How does the chatbot learn my business?
You add knowledge from website URLs, uploaded PDFs, or manual FAQ entries. ConverseFlow chunks and indexes that content so the assistant can answer from what you provided.
FAQ items can be reviewed before they go live, so you control what the bot is allowed to say.
What is handoff to your team?
On Growth plans and above, the assistant can recognise when a human should take over and surface a handoff flow so the visitor knows someone will follow up.
Your team still works from the same dashboard with the full conversation history and contact details.
Is this the same as live chat?
ConverseFlow is AI-first: it answers common questions and collects structured requests 24/7 without someone watching the inbox.
It is built for small teams who want fewer missed enquiries and less time on repeat questions, not for high-volume real-time support queues.
See all of this in your own account
Start a ConverseFlow AI workspace and add the chatbot to your site. You can see real conversations and leads in your dashboard in as little as 15 minutes, depending on your setup.